Política de reembolso

LARA SOLER

RETURNS POLICY

PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS. RETURN SHIPPING COSTS ARE THE CUSTOMER'S RESPONSIBILITY.

Can I return my order?

Yes, you can.

If you are not satisfied with the items you have ordered, you may return them within 30 days of receiving your order.

To be eligible for a return, the following conditions must be met:

  • The item must be returned with all original parts, components and packaging, in the same condition in which it was received.

  • The product must only show signs of normal handling. Returns will not be accepted for damage caused by careless handling.

  • Products where hygiene is particularly important must be thoroughly cleaned before being returned.

  • If you believe your product is faulty, please contact us immediately after receiving your order.

  • The customer is responsible for all return shipping costs.

  • Returns will be processed within 7 working days of receipt. If all return conditions are met, your return will be officially approved within this period.

We reserve the right to refuse returned items if we have reason to believe that they have been worn, used or damaged through the customer's fault.

How do I return my order?

If your order meets the conditions above, please follow these steps to start the return process:

Email us at: info.larasoler@gmail.com

Please include the following information in your email:

  • Order number

  • Reason for the return

  • Photos of the product if it is damaged or faulty

  • Customer's first and last name

  • Customer's address

We will then contact you and provide you with the appropriate return address.

Please do not send your return to the original sender or the address shown on your parcel. We will provide you with the correct return address once your return request has been reviewed.

The customer is responsible for the cost of returning the product.

A. RIGHT TO CANCEL

Right of Cancellation

Under applicable consumer law, you have the right to cancel your order within 14 days of the day on which you, or a third party nominated by you (other than the carrier), receive the goods.

As we operate with a highly automated fulfilment system, orders are processed shortly after they are placed. For this reason, we may not be able to cancel an order once it has entered the fulfilment or shipping process.

If your order has already been dispatched, please wait until you have received it and then follow our standard returns process.

To exercise your right to cancel, you must inform LARA SOLER of your decision by making a clear statement, for example by contacting us via email.

The cancellation is considered complete once the returned goods have been received by us. Return shipping costs are the responsibility of the customer.

Orders Already in Transit

As some of our products are shipped from Asia, delivery times may occasionally be longer than expected and may be outside our control.

If your order has already been dispatched and is in transit, cancellation may no longer be possible. In this case, please wait until you have received your order and then return the goods in accordance with our returns policy.

You may, however, notify us of your intention to cancel before the goods arrive. To help us process your return as quickly as possible, we kindly ask you to provide proof of postage once the return has been sent.

Consequences of Cancellation

If you cancel your order in accordance with your statutory rights, we will refund the payments we have received from you, excluding any applicable delivery costs and any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option offered by us.

The refund will be issued without undue delay and no later than 14 days after we receive your cancellation request and the returned goods, where applicable.

We will issue the refund using the same payment method used for the original transaction, unless we have expressly agreed otherwise with you. You will not be charged any additional fees for receiving the refund.

IMPORTANT

ALL RETURNS MUST BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.